Delivery & Returns
Orders £500 and over (ex. VAT) to mainland UK are delivered FREE*
Orders under £500 (ex. VAT) to mainland UK £20 by pallet . £12.00 in Boxes
*For some plants that are too heavy or too tall to be packed in cardboard boxes we use pallet deliveries. In
these circumstances, we require a minimum order value of £100 (ex VAT).
Most of our orders are despatched within 5 working days of receipt and most the day after the order is placed.
We can also deliver on a specified date to suit you. Please indicate the date you would like to receive delivery
in the notes section of the checkout (or place your order by phone) and we’ll do our utmost to meet that date.
Occasional problems can occur and we cannot be held liable for costs incurred or inconvenience due to late
deliveries - see terms and conditions for more information.
You will receive an email or telephone call confirming the despatch of your order 24/48 hours before it arrives
Exceptions to our quick turnaround timescale
Pre orders - if you have placed an order that includes products on pre order, then they will be despatched to
you as soon as they are available. If your order includes pre order bare roots or root balls you will be notified
once they are being despatched (root balls from mid to late October and bare roots from early to mid
We inspect plants carefully before despatch but accept that very occasionally things may go wrong.
You can return your plants (within 7 days) for a refund or replacement If your plants arrived damaged then
returns are free of charge. If you’d like to return your plants because of a change of plan or if we do not agree
that the plants are significantly damaged (the loss of a few leaves in transit or a loose pot on arrival for
example wouldn't be harmful to the plants), then we may ask you to pay the full or partial return costs if you
still wanted to return them. We’re very reasonable and always aim for complete satisfaction.
You can read more about our returns policy in our terms and conditions here.